Grief support
Printed materials from a psychologist and ready words – you hand them to the owner so they aren't left alone after a loss (children's grief too).
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For veterinary clinics
Farewell programme for clinics
A ready-made standard of dignified farewell that you put into practice in your own clinic. Less improvising in the hardest moments, more calm for your team and trust from pet owners – under the opatulo-hug brand.
Programme mission
Opatulo's farewell programme is a ready way for a veterinary clinic to stay by the owner's side even in the hardest moment – when the animal is leaving and medicine can no longer help.
Instead of leaving someone with emptiness after euthanasia, you offer a concrete, gentle gesture: a condolence card, a shroud for a dignified goodbye and quiet support in grief. For the owner it's a sign that their loss has been seen; for you – proof that you care not only for animals, but for people too.
Because it's that final moment that most often decides how the owner remembers the clinic – and whether they come back.
The mission is simple: to turn the moment of parting into an experience of dignity and closeness, not a cold procedure.
What your clinic gets
A complete set of tools, words and products for the farewell
The farewell programme isn't a single product – it's a whole ecosystem that guides your team and the owner through a difficult moment: from support and knowledge, through the decision, to a dignified goodbye.
Educational materials
Leaflets and videos about the decision, end-of-life care and grief – to print and give to the owner.
Quality-of-life scale
A ready worksheet you fill in with the owner to judge together whether the right moment has come.
Farewell products
The Opatulacz shroud, a carrier and accessories – you order them to the clinic and use them at the farewell.
Team training
A workshop for staff: how to talk about loss and lead a farewell – no improvising, no awkward silence.
Condolence cards
You buy them with your clinic's logo and send them to the owner after a loss – a gesture that stays.
See designs →Clinic certificate
After rollout you get a certificate and a „we say goodbye with care” mark – for the clinic and your website.
Farewell room
We help you set up a corner or a separate farewell room – ready guidelines for your space.
Condolence cards
A card the owner will remember for years
When a patient passes, a few warm words from the clinic mean more to the owner than anything. Printed on high-quality paper, with a subtle illustration matched to the pet and space for the pet's name and the team's signature – they show the owner that their loss has been seen.
For the owner it's a gesture that stays in the heart; for you – the reason they come back and recommend you. Few clinics care for their patients like this – you can be the one that does it beautifully.
How it works in practice
Ready-made cards you simply sign. The whole process takes a moment – and means the world to the owner.
- 1
A patient passes
You say goodbye to a pet that was your patient. This is the moment the owner most needs a gesture.
- 2
You add the name and sign
The cards are prepared in advance. Just write the pet's name and sign as a team – no design, no printing.
- 3
You hand it over or post it
On the spot at the farewell, or by post a few days later – with a sachet of meadow seeds to remember by. Reception or the practice owner can send it.
Effect You support the owner through the hardest moment and build a relationship that comes back – your clinic is remembered as the place that stayed with them to the end.
Click a design to see the details and the seeds we include →
Personalisation: clinic logo and details, your own text, your choice of designs.
Why it's worth it
What the clinic gains
- A higher standard of care – a dignified farewell instead of improvising in the hardest moment.
- Standing out among clinics – pet owners remember the place that stayed with them to the end.
- Loyalty and referrals – empathy in a difficult moment builds trust and brings people back.
- A calmer team – ready-made words and procedures take the pressure off your staff.
Let's bring the programme to your clinic
Write or call – we'll show you how it works and tailor the scope to your team. No obligation.