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Terms and conditions

These Terms and Conditions set out the rules for using the opatulo.pl website. Please read them before you start using the Website. Effective date: 16.06.2026.

1. General provisions and Service Provider details

These Terms and Conditions set out the rules for the electronic provision of services through the website available at opatulo.pl (the "Website"), including the conditions of use, the types and scope of services, and – in the future – the rules for concluding contracts for the sale of products and digital content.

The Service Provider and owner of the Website is:

(the "Service Provider" or "Opatulo"). Opatulo is the brand under which the Service Provider operates.

You can contact the Service Provider via the email address or phone number above, or through the contact form available on the Website.

These Terms are made available free of charge and continuously on the Website in a way that allows them to be obtained, reproduced and saved (including printing and saving to a storage medium) at any time.

Using the Website means accepting these Terms. The provisions of the Terms do not exclude or limit any rights granted to Consumers under mandatory provisions of law; in the event of any conflict, those provisions take precedence.

2. Definitions

The terms used in these Terms mean:

3. Types of services provided electronically

Through the Website, the Service Provider provides the following Electronic services:

3.1. Services available now

3.2. Planned services (to be launched in the future)

As of the effective date of these Terms, the Shop is not selling – this feature will be made available at a later date. The provisions of the Terms concerning the Shop, orders, payments, delivery, withdrawal and complaints apply from the moment the given feature is actually launched.

4. Conditions of use and technical requirements

To use the Website you need:

Using paid services or Digital content may additionally require software that can open the given file format (e.g. a PDF reader, a video player) – these requirements will be indicated in the service or product description.

The User must use the Website in accordance with the law, good practice and these Terms. The User must not supply unlawful content, in particular content that infringes the personal rights or rights of third parties.

Using the internet involves typical risks (including malware and attempts to intercept data). The Service Provider applies reasonable technical measures to reduce these risks, but recommends that Users use up-to-date security software.

The Service Provider makes every effort to keep the Website available continuously. However, it reserves the right to temporary technical breaks needed for maintenance, updates or fault repairs.

5. Concluding contracts, sign-ups and orders

5.1. Free services

A contract for the provision of a free Electronic service (e.g. using the contact Form, signing up to the Newsletter, signing up for a notification) is concluded once the relevant Form is successfully submitted and – in the case of the Newsletter – the sign-up is confirmed in accordance with section 10.

A contract for the free use of Website content is concluded when you visit the page and is terminated when you leave it.

5.2. Training sign-ups

You sign up for Training by completing and submitting the relevant Form. For paid Training, the Contract is concluded once the Service Provider confirms acceptance of the registration or – where indicated in the description – once payment is made. The detailed terms (date, format, programme, price, number of places) are set out in the description of the given Training.

5.3. Orders in the Shop (once launched)

Information about Products and Digital content posted on the Website is an invitation to conclude a contract, not an offer within the meaning of the Civil Code.

An order is placed by adding a Product to the basket, providing the details needed to fulfil it, selecting a payment and delivery method, and confirming the order with a button marked "Order and pay" (or an equivalent clearly indicating the obligation to pay).

The sales contract is concluded once the Service Provider confirms acceptance of the order, sent to the User's email address. The confirmation contains the order details and the information required by law.

6. Prices and payments

The prices of Products, Digital content and paid Training are given in Polish złoty and are gross prices (they include applicable taxes). Prices do not include delivery costs, which – where they apply – are shown separately before the order is placed.

The price binding on the parties is the price in force at the time the order is placed.

Once the Shop is launched, the Service Provider plans to offer the following payment methods:

Electronic transactions are settled in accordance with the terms of the relevant payment operator. The Service Provider does not store payment card details.

If payment is not made within the deadline indicated for the given payment method, the order may be cancelled, of which the User will be informed.

For every order, the Service Provider issues proof of sale (a receipt or an invoice) in accordance with the applicable regulations.

7. Fulfilment and delivery

Physical Products: orders are fulfilled within the time indicated in the Product description or in the order summary. Delivery is carried out by courier companies or other operators indicated on the Website, to the address provided by the User. The cost and estimated delivery time are shown before the order is placed.

Personalised / made-to-measure Products: for Products made to an individual order or to the User's specification, the fulfilment time may be longer and is indicated each time in the description or agreed individually.

Digital content: is supplied electronically (e.g. by making a file available to download or by sending a link) immediately after the Contract is concluded and – for paid services – after payment is credited, unless a different time is indicated in the description.

Training: is delivered on the date and in the format (online or in person) indicated in the description of the given Training. Access to online Training or to the materials is provided to the email address given.

The risk of accidental loss of or damage to the Product passes to the Consumer (and the PNPK) at the moment the Product is handed over to the Consumer or to a person designated by them.

8. Right of withdrawal (Consumer and PNPK)

A Consumer (and an Entrepreneur with consumer rights) who has concluded a distance contract may withdraw from it within 14 days without giving a reason and without incurring costs, except for the costs specified by law.

The withdrawal period runs:

To exercise the right of withdrawal, you must inform the Service Provider of your decision by an unequivocal statement (e.g. an email to kontakt@opatulo.pl). You may use the statutory withdrawal form template, but this is not mandatory. To meet the deadline, it is enough to send the statement before it expires.

In the event of withdrawal, the Service Provider returns all payments received, including delivery costs (except for additional costs arising from the Consumer choosing a delivery method other than the cheapest one offered), without delay and no later than within 14 days of receiving the statement. The refund is made using the same payment methods the Consumer used, unless they have agreed to another solution. The Service Provider may withhold the refund until the Product is returned or until proof of its return is provided.

The Consumer bears the direct cost of returning the Product and is responsible for any reduction in its value resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the Product.

8.1. Statutory exceptions – when the right of withdrawal does NOT apply

Under consumer law, the right of withdrawal does not apply, among others, to contracts:

9. Complaints, warranty and conformity with the contract

The Service Provider is obliged to supply Products and Digital content that conform with the contract.

9.1. Products (Consumer and PNPK)

Where a Product does not conform with the contract, the Consumer (and the PNPK) has the rights set out in consumer law, in particular the right to request repair or replacement and, subsequently, a price reduction or withdrawal from the contract under the rules and in the cases provided for by law. The Service Provider is liable for non-conformity existing at the time of delivery and revealed within 2 years of that moment.

9.2. Digital content (Consumer and PNPK)

The provisions on the conformity of performance with the contract apply accordingly to Digital content. In the event of non-conformity, the Consumer may request that the Digital content be brought into conformity with the contract and, in the cases provided for by law, a price reduction or withdrawal from the contract.

9.3. Complaints procedure

Complaints should be submitted to kontakt@opatulo.pl or by post to the Service Provider's address. The complaint should include a description of the issue, contact details and – where possible – information enabling the order to be identified.

The Service Provider considers a Consumer's complaint and responds within 14 days of receiving it. No response within this period means the complaint is upheld.

9.4. Customers who are not consumers

For Users who are neither Consumers nor PNPKs (entrepreneurs concluding a contract of a professional nature), the Service Provider's liability under the statutory warranty is excluded to the extent permitted by law.

10. Newsletter and marketing consents

Signing up to the Newsletter is voluntary and free of charge. It is done by providing an email address in the Form and giving consent. A double opt-in procedure (confirmation by clicking an activation link) may be used to confirm the sign-up.

Commercial information is sent electronically on the basis of the User's consent (Article 6(1)(a) GDPR and the provisions on the electronic provision of services and telecommunications law).

The User may unsubscribe from the Newsletter at any time and without giving a reason, using the unsubscribe link contained in every message or by sending a request to kontakt@opatulo.pl. Withdrawing consent does not affect the lawfulness of processing carried out before its withdrawal.

The detailed rules for processing personal data (purposes, legal bases, including Article 6(1)(a), (b) and (f) GDPR, data recipients, including providers using servers outside the European Economic Area under standard contractual clauses, retention periods, and the rights of access, rectification, erasure, restriction, objection, portability, withdrawal of consent and to lodge a complaint with the President of the Personal Data Protection Office) are described in the Privacy policy and in the Cookies document. Analytics cookies (Google Analytics, Microsoft Clarity) are loaded only after consent is given in the cookie banner.

11. Intellectual property

The Website and its elements – including texts, graphics, logos, trademarks (including the "Opatulo" mark), photos, layout, code and educational materials and Digital content – are the intellectual property of the Service Provider or third parties and are protected by law.

Using the Website does not mean acquiring any rights to these materials. Copying, reproducing, distributing or using them beyond permitted personal use without the prior written consent of the rights holder is prohibited.

Purchasing Digital content or taking part in Training entitles the User to use the materials provided solely for their own use; sharing them with third parties, reselling or publicly distributing them is not permitted, unless the description of the given service states otherwise.

12. Liability

The educational and informational content published on the Website (including content on animal care and first aid) is for information and education only. It does not replace veterinary advice, diagnosis or treatment. If an animal's health or life is at risk, contact a vet immediately. The Service Provider is not liable for the consequences of independently applying the information provided.

The Service Provider takes due care to ensure the Website works properly and that the content published is current and reliable. To the extent permitted by law, the Service Provider is not liable for:

The limitations of liability set out in this section do not apply to Consumers or PNPKs to the extent that liability towards them arises from mandatory provisions of law. For Users who are not Consumers, the Service Provider's liability is limited to actual losses and to the amount of the price paid for the given service or Product, excluding lost profits, to the fullest extent permitted by law.

13. Out-of-court complaint handling and redress

The Consumer has the option to use out-of-court methods of handling complaints and pursuing claims, including:

Using the above methods is voluntary and possible only with the consent of both parties to the dispute. The above does not limit the Consumer's right to pursue claims through the courts.

14. Final provisions and changes to the Terms

The Service Provider reserves the right to change these Terms for important reasons, in particular: changes in the law, changes to the scope or manner of providing services, the launch of new features (e.g. the Shop), or security or technical considerations.

The Service Provider will notify users of any change to the Terms by publishing the new version on the Website and will, in addition, notify Users of continuous services (e.g. the Newsletter) at the email address provided, with appropriate advance notice.

Changing the Terms does not affect acquired rights: contracts concluded before the changes take effect are governed by the Terms in force at the time the given contract was concluded. Orders placed before a change are fulfilled under the previous rules.

Matters not covered by these Terms are governed by Polish law, in particular the Civil Code, the Consumer Rights Act, the Act on the electronic provision of services and – as regards personal data – the GDPR.

The provisions of these Terms are not intended to exclude or limit Consumers' rights arising from mandatory provisions of law. In the event of any conflict, those provisions take precedence.

If any provision of the Terms turns out to be invalid or ineffective, the remaining provisions remain in force.

The governing law is Polish law. Any disputes with Users who are not Consumers are settled by the court with jurisdiction over the Service Provider's registered office.

Effective date of the Terms: 16.06.2026.